At Home Accessories Store, we strive to make your shopping experience seamless from delivery to returns. Our premium home furnishings and decor are carefully selected to elevate your living spaces, and we stand behind the quality of every product we offer.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two convenient shipping options to suit your needs:

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Includes tracking and insurance
  • Free Shipping (Orders over £50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch
    • Includes basic tracking

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain Asian countries and remote locations.

Returns & Exchanges

We want you to be completely satisfied with your home accessories purchase. If you’re not happy with your order, our straightforward returns process makes it easy to get a refund or exchange.

Key Return Details

  • Return window: 15 days from delivery date
  • Condition: Items must be unused and in original packaging with all tags attached
  • Proof of purchase: Required for all returns

Non-Returnable Items

For hygiene reasons, we cannot accept returns on the following categories unless they arrive damaged or defective:

  • Bathroom Furniture
  • Cutlery
  • Dinner Plates & Bowls
  • Food Preparation items

How to Return an Item

  1. Contact us within 15 days of delivery at [email protected] with your order number and return details
  2. Receive authorization – We’ll email you a Return Merchandise Authorization (RMA) number and instructions
  3. Package securely using the original packaging with all accessories and tags
  4. Ship to:
    Home Accessories Store Returns
    81 Friars’ St, Inverness
    GB IV5H 3CZ
  5. Wait for processing – We’ll inspect your return and notify you once your refund/exchange is approved

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service with insurance as we cannot guarantee receipt of returned items.

Refund Process

Once your return is received and inspected:

  • Refunds are processed to your original payment method
  • Credit card refunds typically appear within 5-10 business days
  • PayPal refunds are usually processed within 24 hours
  • You’ll receive email confirmation when your refund is issued

Note: Original shipping fees are non-refundable, and return shipping costs will be deducted from your refund for free shipping orders.

Exchanges

To exchange an item for a different size or color:

  1. Follow the standard return process above
  2. Clearly indicate in your return request that you want an exchange and specify the replacement item
  3. Once we receive your return, we’ll ship the replacement

If the replacement costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference.

Damaged or Defective Items

If your order arrives damaged or defective:

  1. Contact us immediately at [email protected] with photos of the damage
  2. We’ll arrange for a replacement or refund
  3. You may be asked to return the damaged item at our expense

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Dear Home Accessories Store Customer Service,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Item Name:
  • Reason for Return/Exchange:
  • Preferred Resolution: (Refund/Exchange for [specific item if exchanging])
  • RMA Number: (Leave blank – will be provided by customer service)

Please advise on next steps. I look forward to your prompt response.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Need Help?

If you have any questions about our Shipping & Returns policy, please contact our customer service team at [email protected]. We’re happy to assist with any concerns about your home accessories purchase.

Last Updated: [Insert Date]