Welcome to our FAQ section, where we aim to answer your questions about shopping with Home Accessories Store. From delivery queries to returns, we’ve compiled the most common questions to help you create your perfect home with ease.

About Our Store

What kind of products does Home Accessories Store offer?
We specialise in carefully curated home accessories and furniture across multiple categories including decorative accessories, kitchenware, bathroom furniture, curtains & poles, cushions, and children’s furniture. Our collection blends functionality with timeless design to help you create spaces that reflect your personal style.
What is the style of your products?
Our products feature a harmonious blend of contemporary and classic designs with an emphasis on quality craftsmanship. From elegant crushed velvet curtains to practical decorative storage solutions, each piece is selected to bring warmth and character to modern homes.

Product Information

How can I get more information about a specific product?
Each product page contains detailed descriptions, dimensions, materials, and care instructions. If you need additional information, our customer service team at [email protected] would be happy to assist.
Do you offer product recommendations for specific rooms?
Absolutely! Our website is organised by room categories (bathroom, kitchen, etc.) and our team can provide personalised suggestions based on your space and style preferences.

Ordering & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
How do I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can follow your package’s journey whether you’ve chosen our standard or free shipping option.
Can I change or cancel my order after placing it?
We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.

Delivery Information

What are your shipping options?
We offer two convenient shipping methods:
– Standard Shipping (£12.95 flat fee): 10-15 business days via DHL/FedEx with tracking
– Free Shipping (orders over £50): 15-25 business days via EMS
Do you ship internationally?
Yes! We deliver worldwide from our base in Inverness, with the exception of some Asian and remote regions. Our checkout system will automatically verify if we can ship to your location.
How long does order processing take?
Please allow 1-2 business days for order processing before dispatch. During peak seasons or promotions, processing may take slightly longer.
Who pays for customs fees?
Any customs fees or import duties are the responsibility of the recipient and are not included in our shipping charges.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receipt. Items must be unused, in original packaging with all tags attached. Please contact us at [email protected] to initiate a return.
How are refunds processed?
Once we receive and inspect your return, we’ll process your refund to the original payment method within 5-7 business days. Original shipping fees are non-refundable.
What if my item arrives damaged?
We take great care in packaging all items, but if something arrives damaged, please contact us immediately with photos of the damage and packaging. We’ll arrange for a replacement or refund.

Additional Questions

How can I contact customer service?
Our friendly team is available via email at [email protected]. We aim to respond to all inquiries within 24 hours during business days.
Where is your store located?
Our headquarters is at 81 Friars’ St, Inverness, GB IV5H 3CZ. While we primarily operate online, you’re welcome to visit by appointment.

We hope this FAQ has answered your questions. If you need further assistance, don’t hesitate to reach out. Our team is dedicated to helping you create a home that tells your unique story.

The Home Accessories Store Team